運送政策
Shipping Policy / 運送政策
Last updated: 17 September 2026
1. Where we ship / 配送範圍
We ship worldwide from Hong Kong, including Europe, the United Kingdom, the United States, Canada, Australia and Asia.
我們從香港出貨至全球，包括歐洲、英國、美國、加拿大、澳洲及亞洲。
2. Order processing time / 訂單處理時間
All orders are processed within 7 business days after payment confirmation. We do not dispatch on weekends or public holidays.
所有訂單於確認付款後 7 個工作天內完成處理及寄出。週末及公眾假期不發貨。
3. Delivery time / 配送時間
Delivery time is counted after dispatch, not from the date you place your order.
配送時間自發貨日起算，非自下單日起算。
Estimated delivery after dispatch / 發貨後預計送達時間：7–14 business days 個工作天（所有目的地 / all destinations）。
4. Shipping rates / 運費
- 本地配送（香港）/ Local Delivery (Hong Kong)：運費一般由到付承擔（Freight Collect）。
- 國際配送 / International Shipping：運費根據重量及地區在結賬時自動計算。
5. Tracking / 訂單追蹤
You will receive a tracking link by email as soon as your order is dispatched. You can also track your order here: Order Tracking.
訂單寄出後，我們會以電郵發送追蹤連結。您也可以在這裡查詢：訂單追蹤。
6. Damaged, defective or incorrect items / 破損、瑕疵或寄錯商品
Please inspect your order on arrival. If an item arrives damaged, defective or incorrect, contact us at info@tototoys.com.hk within 7 days of receipt with photos or a short video and your order number. See our Refund & Return Policy for full details.
請於收到包裹時立即檢查。若商品破損、有瑕疵或寄錯，請於收貨後 7 天內電郵 info@tototoys.com.hk，並附上照片或短片及訂單編號。完整說明請見退款與退換貨政策。
7. Customs, duties and taxes / 關稅及稅項
Toto Toys is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Toto Toys 不承擔任何國際配送產生的關稅及稅收。所有相關費用均由客戶承擔。
8. Lost packages / 遺失包裹
If tracking shows "Delivered" but you have not received your package, please contact the carrier to file a claim.
若物流追蹤顯示已送達但您未收到貨品，請先聯絡承運商索賠。