物流政策

運送政策 / Shipping Policy
1. 處理時間 / Order Processing Time
所有訂單在確認付款後，通常會在 14 個工作天內處理及寄出。週末及公眾假期不設發貨。
All orders are processed within 14 business days after payment confirmation. Orders are not shipped on weekends or holidays.
2. 運費及預計到達時間 / Shipping Rates & Delivery Estimates
  • 本地配送 (香港) / Local Delivery (Hong Kong):
    • 運費一般由到付承擔 (Freight Collect)。
    • 預計時間：2-7 個工作天。
  • 國際配送 / International Shipping:
    • 運費根據重量及地區在結賬時自動計算。
    • 預計到達時間：具體配送時間視乎目的地國家而定，客戶可於本網站或快遞公司官網查詢最新進度。
    • Estimated Delivery Time: Delivery schedules vary by destination country. Customers can check the estimated delivery time and real-time status on our [Order Tracking Page] or the carrier's official website.
3. 破損及更換申請 / Damages & Exchange Only Policy
我們不設退款服務。請在收到包裹時立即檢查。
We do not offer refunds. Please inspect your order upon receipt.
  • 唯一換貨條件 / Only Condition for Exchange: 只有當貨品在抵達時發現破損、缺陷或發錯貨品時，方可申請換貨。
    Only items that arrive damaged, defective, or incorrect are eligible for an exchange.
  • 回報期限 / Reporting Deadline: 請在收到貨品後 [7天] 內電郵至 info@tototoys.com.hk，並附上受損貨品照片影片及訂單編號。
    Please contact us at info@tototoys.com.hk within [ 7 days] of receipt with photos or video of the damaged item and your order number.
4. 關稅及稅項 / Customs, Duties, and Taxes
Toto Toys 不承擔任何國際配送產生的關稅及稅收。所有相關費用均由客戶承擔。
Toto Toys is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
5. 遺失包裹 / Lost Packages
若物流追蹤顯示已送達但您未收到貨品，請先聯絡承運商索賠。
If tracking shows "Delivered" but you have not received your package, please contact the carrier to file a claim.